Cancellation Policy

I'm committed to providing each client with exceptional service.

My refund policy is programme-specific due to the varying nature of my offers.

FREE ONLINE INTRO SESSION

'Free' really does mean 'free'.  No card details are required, merely your first name and email address.  You've made no long-term to commitments to yourself or to Drums With Pete (me); therefore in theory you could book and just not turn up.  But I'd really rather you didn't, because I know I can help you.  I'd love to find you the path to pro-level you're looking for!

ONE-OFF LESSONS

Due to the ad-hoc nature of a one-off lesson, my quoted fee is required upfront when booking your lesson. 

If you cancel up to 3 days from your scheduled lesson, you'll be entitled to a FULL REFUND.

At this point you may also reschedule your lesson, in which case your payment will be required for the rescheduled lesson, and so a refund will not be given.

If you cancel within 3 days (72 hours), there can be NO REFUND, as I will have already spent time prepping your material.  You may reschedule of course, but regardless of what you decide there can be no refund.

Therefore, if you're booking a lesson for a date within 72 hours, the transaction will be final.

PRO-LEVEL PATHFINDER

'Pro-Level Pathfinder' is my long-term 1-1 coaching programme, designed to help you achieve your personal milestones, and rocket you to pro level with maximum thrust! 

Payments

In order to remove the needless logistics from scheduling payments and lessons, this is only available through subscription via yearly or monthly payments, at a significant discount to the equivalent price for one-off lessons.

Your subscription payment entitles you a pre-designated number of lessons per calendar month.  You may cancel this subscription and thereby terminate your lessons (as delivered by Drums With Pete) at any time.  You will still be entitled to any lessons you have not redeemed within the time period(s) you last paid for.

In the highly unlikely event that you fail to cancel your subscription in time, while somehow failing to mention that you want to terminate 1-1 lessons with me, you must call to discuss your situation.  To do so, email me at [email protected]

Rescheduling

Due to the subscription nature of Pro-Level Pathfinder, rescheduling and cancelling lessons becomes much easier for you, the client.  As regular payment is assured, you may cancel and reschedule at your discretion.  BUT, be advised, excessive numbers of last minute cancellations will unfortunately have to result in the termination of your enrolment in the programme, and therefore to your 1-1 lessons with me. 

If Pro-Level Pathfinder sounds like just what you need, I'd be delighted to chat with you about it.  You can hit the red button below to book your free intro session with me.

Speak soon,

Pete